Web sales conditions

The clauses of conditions of sale of the WEBSITE: https://distribucion-ancrisa.com, of which is administrator, COMERCIAL ANCRISA 2001, SL, hereinafter ANCRISA, regulate the marketing and online sale of our products and act as a contractual document of the purchase and the conditions set out in this website.

Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who want to purchase the products offered on this website, must register in the USERS/CUSTOMERS form, which is acquired by completing the REGISTRATION form, your data will be incorporated into an automated file for protection in application to the Laws and General Data Protection Regulation-UE-2016/679, the LOPD-3/2018, of guarantee of digital rights, for electronic commerce the LSSI-CE-34/2002, the Telecommunications Law 9/2014, the Directive 2011/83/EU, on consumer rights and Law 3/2014, of 27 March amending the revised text of the General Law for the Defense of Consumers and Users and other complementary Laws.

According to article 6 paragraph f, and article 8, paragraph 1, of the RGPD-UE-2016/679, and by the LOPD-3/2018, of Guarantee of Digital Rights in its article 84, (protection of minors in Interne), expose that when the interested party is a minor under 16 years of age, he/she may not give consent for an online commerce to collect his/her personal data, such processing will only be considered lawful if the consent was given or authorized by the holder or holders of parental authority or guardianship over the minor, and only to the extent that it was given or authorized in connection with the direct offer of services of the information society, unless the minor is at least 16 years old, which will be lawful consent.

1. INFORMATION OF THE WEB CONTENT:

The WEBSITE: https://distribucion-ancrisa.com, of which is Administrator, ANCRISA, online sales and wholesale distributor of beverages, beers, alcoholic beverages, snacks, snacks, food and cleaning products and paraphernalia for the sectors of CSC, HORECA, Barcelona and Peninsula.
For access to the online store of this Web, you must first access the My Account form, fill it out and register to request the Administrator access to the store as a customer, if your request is accepted you will be sent the access codes with username and password, and in this way you will have all the information of the products displayed and the form of payment of the products purchased.

2. PRICES OF THE PRODUCTS AND SHIPMENTS:

The prices displayed that are indicated through the WEBSITE, includes VAT on all products and the price of shipping to the Peninsula, will depend on the weight, volume and distance, rate to be reflected at the time of acceptance of the purchase in the section MY CART.

ANCRISA, is personally in charge of the daily and regular distribution of its products to customers requesting orders in the area of Barcelona and surroundings from Monday to Friday.

3. FORMALIZATION OF ORDERS:

Once the order is formalized, that is, with the acceptance of the conditions of sale and conditions of web use and confirmation of the purchase process in the section MY CART, the administrator of the website, https://distribucion-ancrisa.com, will send an email to the USER/CUSTOMER, confirming the details of the order and the products purchased.

4. METHOD OF PAYMENT:

The USER/CUSTOMER, will pay with the currency of euro €, at the time of the confirmation of the order of the products purchased, or by the means of payment that has arranged with the administrator of the web as a customer.

The USER/CUSTOMER, will have to pay the amount corresponding to his order by means of payment system; DEBIT CARD, VISA, MASTERCARD, PAY PAL and others, by BANK TRANSFER or BANK RECEIPT issued by ANCRISA.

The USER/CUSTOMER must notify the web page administrator of any undue or fraudulent charge in the payment system used, by e-mail, info@distribucion-ancrisa.com, or by telephone, +34 93 555 11 80, as soon as possible so that the web administrator can take the appropriate steps.

4.1. SECURITY MEASURES OF THE WEB:

This WEBSITE, https://distribucion-ancrisa.com, complies with the PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those websites that store, handle and process sensitive financial information such as bank card data.

The WEBSITE: https://distribucion-ancrisa.com, website has the highest security measures commercially available in the industry. The secure server establishes a connection so that the information is transmitted encrypted by algorithms of 128 bits, to 256 bits, in this way, by using the SSL protocol, “Secure Socket Layer”, which are cryptographic protocols that provide privacy and integrity in secure communications between the client and the web administrator.

5. DEADLINES AND PLACE OF DELIVERY OF ORDERS:
ANCRISA, has its own order delivery service in Barcelona and surroundings, and the usual delivery time is, 24 hours from Monday to Friday, and for the Peninsula are used the systems established by Courier and the delivery time specified in the order confirmation process is, 48 hours and are indicated in working days, although a delay in delivery will not be cause for penalty.

Delivery times may vary due to logistical reasons or force majeure. In the delays of the deliveries the administrator of the web page will inform his USERS/CUSTOMERS, as soon as he has knowledge of it.

The administrator of the website will not be responsible for errors caused in the delivery when the customer address entered in the registration form of the purchase order, have been incorrect or lack of data of the USER/CUSTOMER.

Each delivery is considered made from the moment the order is made available to the USER/CUSTOMER, which is materialized through the control system used by ANCRISA, which carries out the transport of the order.

Delays in delivery shall not be considered in cases where the order has been made available to the USER/CUSTOMER, within the deadline and could not be delivered for reasons attributable to the USER/CUSTOMER.

5.1. NON-DELIVERIES AND PRODUCT LOSSES.

In the shipments to the Peninsula and at the time of delivery the USER/CUSTOMER, is absent, the deliveryman will leave a proof of delivery indicating how to proceed to collect the order.

The administrator of the website hires for shipments to the Peninsula as part of the delivery service of the order to a courier company, and other systems who will ensure that delivery occurs.

If after 7 working days, after the delivery of the order, the USER/CUSTOMER has not arranged the delivery, he/she should contact the administrator of the website and communicate the possible incident.

In the event that the USER/CUSTOMER, does not proceed in this way, after the working days stipulated by the transport delivery companies since the delivery of the order, the order will be returned, and the USER/CUSTOMER, must bear the costs of returning the order as well as the associated management costs.

If the reason for which the delivery could not be made, is the loss of the order, ANCRISA, will initiate an investigation that will delay the delivery of the order, a circumstance that the administrator of this website, solved with the customer.

5-2.DILIGENCE IN THE DELIVERY OF THE ORDER:

The USER/CUSTOMER, must check the good condition of the order before the deliveryman who, on behalf of the administrator of the website makes the delivery of the requested order. If later, once revised the products the USER/CUSTOMER, detects any incidence like indications of having been manipulated or any damage caused in this one by the shipment, this one promises to communicate it as soon as possible to the administrator of the web page, to the telephone: +34 93 555 11 80, or via e-mail: info@distribucion-ancrisa.com.

6. WITHDRAWAL OR RETURN OF THE PRODUCT:

6.1. PROCEDURE OF RETURN OR WITHDRAWAL

The content of these clauses of web sale, act as proof of purchase between the web administrator and the customer, in accordance with the Royal Legislative Decree, 1/2007, in its article 69, 71 and 76, the Law 3/2014 of 27 March article 71,104. b, 107, and 108, products purchased on this website, may be returned and refunded, provided that the USER/CUSTOMER, communicates to the administrator its intention to return the order, article, 104.b, the consumer and user will have a minimum period of fourteen (14) calendar days (14) to exercise the right of withdrawal from receipt of the product / s purchased / s until the return and arrival at the premises of, ANCRISA.

6.2. WITHDRAWAL:

The right of withdrawal shall not be applicable to contracts, in attention to article, 103, of Law 3/2014, when the following sections concur:
(d) The supply of goods that may deteriorate or expire rapidly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after delivery and taking into account their nature have been mixed in an inseparable way with other goods.
g) The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the control of the entrepreneur.

6.3. RETURN:

The website administrator will only accept returns that meet the following requirements:

(a) The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
b) The shipment must be made using the same packaging in which it was received to protect the product.
c) In the event that it cannot be done with the packaging in which it was delivered, the USER/CUSTOMER must return it in a protective wrapping so that the product reaches the website administrator with the maximum possible guarantees for review.
d) A copy of the delivery note or invoice issued must be included inside the packaging, explaining the reason for the return.

If the reason for the return is attributable to the website administrator (the product is incorrect or incomplete, it is not what had been ordered, etc.), the amount of the return will be refunded in application of article, 107.1, of Law 3/2014, if the reason is otherwise, the cost of the return expenses will be borne by the USER/CUSTOMER;
To proceed with a return, the following steps must be followed.

1.- You must inform as soon as possible in working days to the delivery and indicate that the product wants to be returned.
2.- The administrator of the Web page will inform the USER/CUSTOMER, of the address to which the product must be sent.
The USER/CUSTOMER, must return the products by the same system that the shipment was delivered. The return will be paid by the USER/CUSTOMER.
The administrator of the web page, accepts and treats the returns and exchanges under the protection of the local Laws, and the Directive of the EU previously mentioned.

7. REFUND TO THE CUSTOMER:

Refund of the amount of the order; if you wish you can exchange the product for other items from the catalog exposed.
The website administrator will manage the refund of the amount of the order, under the same system that was used for the payment. The application of the refund in the account or card of the, USER/CUSTOMER, will depend on the payment system and the issuing bank, in attention to article 107.1 and 108, of Law 3/2014.

8. APPLICABLE LAW AND ARBITRATION:
These terms and conditions of sale and use are governed by the applicable Spanish law on the matter. To resolve any controversy or dispute arising, the parties submit to the jurisdiction of the courts of CERDANYOLA, Judicial Party of MONTCADA I REIXAC, the home town of, COMERCIAL ANCRISA 2001, SL, owner of the WEBSITE, https://distribucion-ancrisa.com, unless the law imposes another jurisdiction.

8.1. RESOLUTION OF CONFLICTS:
In application of Law 7/2017, of 2 November, in its Article 40.5, which incorporates into Spanish law the Directive, 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and of the Council of 21 May, in its Article 5.1, concerning alternative dispute resolution in consumer matters for online purchases of products: online dispute resolution platform: (click here).

9. PRIVACY POLICY:

COMERCIAL ANCRISA 2001, SL, with CIF: B62677885, informs of the possibility of exercising the rights of access, rectification, opposition, suppression, limitation, and portability, these rights may be exercised by any means that leaves evidence of sending and receipt to the address: SEGRE, 24, POL. IND, (PLA D’EN COLL), Postal Code: 08810, Town: MONTCADA I REIXAC, Province: BARCELONA, or by e-mail: info@distribucion-ancrisa.com, providing a photocopy of your ID card or alternative documentation proving your identity.

CONFECTION OF THE CLAUSES: 19/01/12023.